Question 1

Is this Faro Airport Transfers^® official website?

Answer

Yes, the registered trademark Faro Airport Transfers^® is unique and exclusive of our company and www.faroairporttransfers.com is the official website (application number PT500000000542389).

Since 2002, www.faroairporttransfers.com was the first website in its market to accept online reservations, with a large section of our clientbase being regulars.

Question 2

Company Licence and Insurance

Answer

Faro Airport Transfers^® is a fully insured and licenced company for public transportation:

Portuguese Board of Tourism Licence No.: RNAVT 4816

Question 3

How does your service work?

Answer

You can book online on our website, by email or over the phone.

On arrival:

On arrival at Faro International Airport and when leaving the Luggage Reclaim area, follow the instructions stated at your voucher: at the arrivals hall, look for our company board or/and a sign with your name on it.
Your driver will help you gather and move your luggage items in a tow and will lead you to your assigned vehicle driving you from Faro airport straight to your destination as soon as you are ready.

On Departure:

Your driver will be on time to pick you up from your resort/hotel reception or from your accommodation and will drive you, as soon as you are ready, straight to Faro airport.

Hassle free direct door-to-door private transfer services. No queues before departing, no time wasted on the way!

Question 4

Is it a private and direct transfer?

Answer

Yes, we provide private and point-to-point direct transfers.

Faro Airport Transfers^® is ideal for those who don’t want to share a car, van or minibus with anyone else or for those who don't want to wait around.

Our private airport transfer will provide you with the comfort of knowing that after you arrive at Faro Airport, your driver will be waiting to pick you up and take you and your luggage to your destination, without any hassle.

Question 5

What is Premium Transfers?

Answer

Our Premium Transfers is an "all inclusive" luxury/executive transfer service.

If you are looking to travel from Faro airport, or other location, to your hotel or resort in style, safety and comfort, book one of our Premium vehicles.

We offer a unique service in the Algarve and provide you with the following:

A brand new Premium vehicle.
A Premium Service.
Airport meet and greet service.
Chilled bottled water for the journey.
No restrictions on using the highway A22 with the toll fees being included in the price.
Live GPS Tracking System for extra security.
Free Wi-Fi on board.
Free safety child seats.
Confirmation by SMS.

Enjoy unparalleled first-class service in the Algarve!

Question 6

Are you available 24 hours?

Answer

Yes, our staff and vehicles are available to assist you 24 hours a day.

We operate nonstop service. Faro Airport Transfers^® 24/7 Customer Service and dispatch teams are available to assist you 24 hours a day, 7 daya a week.

Both our website booking tool and our Customer Care team can provide additional information while you're booking.

Please book in advance to ensure the best service.

Question 7

How to make a reservation with Faro Airport Transfers?

Answer

STEP 1:

Enter the reservations page and fill in our online booking tool with the details of your transfer.
You may book a single journey, either from the airport to your accommodation or from your accommodation to the airport or a return transfer (two way).
The "total number of passengers" includes children and infants. Safety baby seats or booster cushions are automatically included in your booking.
The total price for the service shows up automatically.
Click on "BOOK NOW" button for the next step.

STEP 2:

If one of your pick up points is at Faro airport, you will be asked to fill your arrival flight number.
Fill in your accommodation details:

For Hotels or Resorts enter the name;
For private apartments/villas enter the complete address;
Or a short description of the exact location where our driver should pick you up or drop you off.

Fill in your personal details and contacts.
Please feel free to leave any comments or suggestions and if you have any special requirements such as extra luggage.
Click on "SUBMIT BOOKING" button to go to the final payment stage.

STEP 3:

Verify all the details of your transfer, as well as your personal details and contacts.
Choose the type of payment.
A confirmation e-mail will be sent to the address given in the reservation form.
Please note your BOOKING ID, this is the token to manage your booking.

Question 8

How do I get a quote?

Answer

Our online booking tool gives you a fare quote when you enter your pick up and drop off details and the number of passengers.

Or call our 24-hour Customer Care Center at (+351) 935 923 360.

The price is all inclusive, the are no hidden fees.

Question 9

What is included in the transfer service price?

Answer

After filling in all necessary fields the total price will be automatically presented.

A one-way price will include a single journey, either from the airport to your accommodation or from your accommodation to the airport.

A return transfer (Two-way) includes both the arrival and departure transfer, from the airport to accommodation upon arrival and from your accommodation to the airport on departure.

The price presented is in Euros and includes:

All tax.
Your luggage and personal items (see Luggage Policy).
Safety car seats, baby seats or booster cushions, when applicable.
Highway toll fees when applicable;
No restrictions on using the highway A22 (on Premium services).
Airport Meet and Greet Service (on Premium services).
Chilled bottled water for the journey (on Premium services).
Pick up time confirmation by SMS (on Premium services).

The price shown for groups ranging from 1 to 4, 5 to 8, 9 to 16 passengers it's the total price for your group.

For groups over 17 passengers, please fill all the necessary fields on the booking tool and submit your request, we will contact you with a price quotation and will discuss your needs to refine your requirements.

We will help optimise your request to save you money, time and ensure you get the most appropriate services.

If you decide to go ahead with the booking, we will prepare and send you your voucher.

Question 10

Can I book a one-way or departure transfer only?

Answer

Yes, you can book a single journey either from the airport to your accommodation or from your accommodation to the airport.

Question 11

If I need a return transfer ( Two-Way )?

Answer

Check the "Return" box and fill the return details:

Return Date (Date B)
Pick up Time (Time B)

Question 12

I'm travelling with children. Do you provide safety car seats?

Answer

Yes, we provide safety baby seats and booster cushions free of charge.

It's automatically included in your booking when you select the number of children or infants in your group.

Question 13

How to add child seats to my booking?

Answer

Safety car seats such as baby seats or booster cushions are automatically included in your booking when you select the number of children or infants in your group.

We do not charge for safety car seats!

When entering the number of passengers on the booking form, there are three options:

Adults 10+ years old - For people aged 10 years and older.

Children <9 years old – For children aged between 3 and 9 years old.

A booster cushion is automatically included in the booking.

Infants <3 years old - For Infants aged 3 years and under.

A baby seat is automatically included in the booking.

Question 14

What are your restrictions on luggage?

Answer

Our luggage policy closely follows the airlines policy. It's included in the price, for each passenger, one checked luggage piece ( such as standard suitcase or golf bag ) and two carry-on items( such as purses, laptop cases, briefcases, small suitcases, and backpacks ).

If you have excess luggage or if you'll be carrying a surfboard, pet crate, bike bag or other large items, please describe all items in the comments field.
Extra fees may be applied depending on the vehicle luggage capacity. See a chart here!

Question 15

My departure location or destination it's not in the option list.

Answer

We have made a list of the major travel destinations in the Algarve region. If your pick up or drop off location is not on our options list, you should select the closest location.

You may check the locations list provided by Faro Airport Transfers separator and choose the location closest to yours in the options list.

The exact location will be requested in the next step.

Question 16

I’m not sure about my departure or destination location.

Answer

You may request a quote by email. To do so please click on the "Contact Us" link and send us a detailed description of the service required.

Question 17

My departure or destination is not in the Algarve region.

Answer

We provide transfer services for other destinations outside the Algarve region such as Spain, Lisbon, Alentejo, Fatima, Oporto, Evora etc... Please see the option list.

For other destinations or any doubts, please do not hesitate in contacting us.

Question 18

How far in advance should I book my ride?

Answer

We suggest you reserve your ride at least 24 hours in advance.

Shorter advance notice may limit our availability to meet your needs, and bookings less than four (4) hours in advance of pick up time are non-refundable once booked.

Question 19

How to cancel or modify a reservation?

Answer

We understand your travel plans may change, so we offer a simple cancellation policy.

For online bookings enter the booking token (Booking ID) on the top of our website or use the QR code to view, modify or cancel your booking.

In emergency cases, use the telephone number stated on your confirmation email.

We don't charge a cancellation or change fee. For a full refund, cancellation or amendment must be made 4 hours prior to the requested service.

Question 20

Do you charge a cancellation fee?

Answer

No, we don’t!

Regardless of whether you made your reservation online, email, or by phone, give us four (4) hours’ notice prior to your pickup time, and we will give you a full refund of the amount credited to our account, i.e. the amount paid minus the bank charges for the transaction.

Faro Airport Transfers^® is unable to refund payment if cancelled with less than four hours’ notice prior to pick up time or in the event of a no-show. Credit card refunds are submitted to the bank within one (1) business day.

Question 21

Why do I need to prepay when I make my booking?

Answer

We recognize the majority of our customers prefer to pay for travel expenses by credit card.

Prepaid bookings transfers from the airport are designed to save customers time and energy. Once you arrive at your destination, simply sign for the ride instead of waiting for change or credit card approval.

After a long trip, it’s one less thing to worry about, which is why prepayment has become the norm for the travel industry.

Also, prepayment allows us to boost efficiency of our service and to reduce the number of no shows.

Question 22

How to find Faro Airport Transfers^® vehicle?

Answer

On arrival at Faro International Airport and when leaving the Luggage Reclaim area, follow the instructions stated at your voucher: at the arrivals hall, look for our company board or/and a sign with your name on it.

When you are being picked up from a resort, supply us with the exact location and the exact time you want to be collected so that our driver may find you on time.

All drivers and vehicles are identified with our company logo.

Question 23

If my arrival flight is delayed?

Answer

If one of your pick up points is at Faro airport, please enter your arrival flight number, so we can check your flight to know the exact arrival time.

We monitor the arrival flights and we do not dispatch a driver until we have a confirmed landing / arrival time as we check your flight number with the airport to ensure that it is running to schedule.

Question 24

Is your price per person or per vehicle?

Answer

Prices for all our services are quoted per vehicle and not per person.

Question 25

How long is my trip?

Answer

Our online booking tool gives an estimated trip time and distance when you enter your pick up and drop off details.

Or Click here to access a distance chart and estimated transportation time from faro airport to the resorts in the Algarve region, Portugal and Spain.

Use this information to calculate the time you should request the service when returning to Faro airport, regarding your flight.

Question 26

What is "Meet and Greet" service?

Answer

Meet and Greet is a feature of our Premium transfer services. The main difference in this service it's that when your plane lands, your vehicle's operator will be waiting in the airport arrivals hall after the baggage claim.

He or she will be dressed in uniform and holding a sign with either the official Faro Airport Transfers^® logo or, most likely, your name.

Once you meet your driver, he or she will help you gather your luggage in a tow and lead you until your car at the curbside or at the parking lot.

Question 27

Should I tip the driver?

Answer

This is entirely at your discretion.

If you are happy with the service you received, even a small tip will be much appreciated by your driver.

Question 28

I need to collect keys from an office before going to my accommodation.

Answer

If you are staying in a holiday villa or apartment and you need to pick up keys on the way at the rental office/booking agency before heading to your accommodation, your driver will be available to provide this service free of charge.

There is no extra charge when the stop point is en route and for a short period of time: no more than 10 minutes.

Question 29

Is it allowed to smoke in your vehicles?

Answer

No, we have a Smoke-Free Policy in our vehicles, drivers and customers can not smoke inside.

Smoking is not allowed in any of our vehicles.

Frequently Asked Questions

Help Page

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How to pay, modify or cancel a reservation?

Once I've Booked

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